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Customer Service and frequently asked questions (f.a.q.)

Do you have an account with NurseOClock? Go to "My Account" to check the status of your order, download invoices and change your profile details. Below you will find the most frequently asked questions (faq) and other important information. If you can not find the answer to your question, please don't hesitate to contact us NurseOClock. The Customer Services team of NurseOClock will answer any questions within 48 hours on working days and do their best to help!

	General Information Opening hours Route Why order with us? General Information General Terms and Conditions	Contact Telephone Skype E-mail Post address Complaints process
	You will find more information on the General and profile pages.	You will find more information about general information on the General and contact pages.

	Customer Account My customer account Change your customer details Order Status Asking for a return form (RMA) Gift credit balance Download invoices Sign up for our Newsletter	Warranty & Returns How can I return a product? How can I get a refund for a returned product? Who pays the fee for returning a product? What are the return conditions?

	Orders and order status Ordering on NurseOClock Was my order successful? I have not received a confirmation for my order!? What is the status of my order?	Payment Methods Is the online payment safe? What payment methods are available? Can I buy on credit? Is the payment of my order successful? How does a voucher / discount code work?
	You will find more information about orders and your order status on the Order Procedure page.	You will find more information about Payments on the Payment Methods page.

	Assortment, stock and prices Size Guide Brands I can't find a product Is my product in stock? Lowest price guarantee!	Engraving Service How do you do the engraving? What products can be engraved? Can I engrave emoticons and symbols? Can I engrave my own logo?
	You will find more information about our assortment, stock and prices on the Assortment, stock and prices and Prices & Shipping Costs pages.	You will find more information about our engraving service on the Engraving Service page.

	Delivery time and shipping methods What are the shipping options? What is the shipping time for a product? How much is the shipping cost? I have not received my order yet, what now?! I have recieved a damage / wrong product!?	Business Orders Business Orders Request an order Buy on credit
	You will find more information about delivery times on the Delivery time and shipping methods page.	You will find more information about business and special orders on the Big and Group Orders and Special orders & B2B pages.